About the Product
The Away Carry-On Luggage is designed for travelers who value durability, ease of use, and strong warranty support. Its tough polycarbonate hard shell provides excellent impact resistance, making it a solid choice for anyone seeking a long-lasting suitcase that can handle the rigors of frequent travel. The four 360-degree spinner wheels are built for smooth rolling and can be replaced by Away if they fail, though spare parts aren't available for direct self-service.
One of Away’s biggest strengths is its lifetime warranty, which covers key functional components such as the shell, wheels, handles, and zippers—far more generous than many competitors. Warranty claims are handled online with minimal hassle, and repairs or replacements for covered issues are free of charge. However, the warranty doesn’t cover cosmetic damage or airline mishandling, and it’s only available to the original purchaser.
Inside, you’ll find thoughtful organizational features, including a compression system and pockets to help maximize space and keep items secure. The suitcase is lightweight at just over 7 lbs, but information about interior volume isn’t specified. While some elements—like direct spare parts sales and user repair guides—are missing, this carry-on stands out for shoppers who want reliable, repairable luggage backed by a leading warranty.
About Away
Away is a U.S.-based luggage brand best known for modern, minimalist suitcases designed for frequent travel. Since its launch in 2015, the company has positioned itself around durability and practical longevity, emphasizing hard-wearing materials like polycarbonate and aluminum alongside features meant to survive years of real-world use. Away explicitly states that its products are “designed to last,” and backs that up with a warranty model focused on repair or replacement, plus user-accessible repair guides for common wear items like wheels, handles, and zipper pulls. This repair-first posture matters for shoppers looking for long-lasting products rather than disposable travel gear.
From a performance standpoint, Away has built solid consumer trust among reviewers and testers. Major outlets such as Business Insider, People, and The Guardian have repeatedly included Away suitcases in best-of roundups, citing build quality, thoughtful design, and everyday reliability. At the same time, the brand’s record isn’t spotless: a widely reported workplace controversy in 2019 dented its reputation, and consumer watchdog data shows that while many customers are satisfied, some disputes around warranty service still escalate. These factors suggest a brand with strong products, but uneven experiences at the margins.
In terms of stability, Away operates at meaningful scale for a direct-to-consumer luggage company, supported by significant historical funding and ongoing retail expansion. However, recent leadership changes and internal restructuring introduce some uncertainty compared to legacy luggage brands with decades-long continuity. Overall, Away stands out for repairability and durability-forward design, with a track record that’s strong—but still evolving—for shoppers prioritizing reliability over the long haul.