Mission & Values
Whether the brand explicitly commits to durability, repairability, and sustainability.
Ideal: Brand mission and actions clearly prioritize long-lasting, repairable products.
Confidence —
MEDIUM
6 sources
62.0%
(W 40%)
PRO
Official mission and values emphasize empowering gamers with customizable gear and explicitly connect quality to durability, stating that products reflect a dedication to craftsmanship and durability.The Glorious Guarantee and direct-to-consumer program highlight extended benefits such as free one-year warranty extensions on eligible products for registered customers, extended 45-day returns, and price matching, indicating willingness to stand behind products over time.Brand and partner descriptions present Glorious as a lifestyle gaming hardware company created to challenge overpriced, low-quality peripherals by offering enthusiast-grade gear at reasonable prices, suggesting a focus on better-built hardware than typical mass-market options.A National Parks themed keycap collection donates 10% of sales to the National Parks Conservation Association, showing some alignment with environmental and community-focused values.
CON
Public mission statements focus primarily on performance, customization, aesthetics, and community; durability is mentioned but long-lasting design, repairability, and sustainability are not framed as core brand-wide pillars or measurable goals.There is no prominent program around repair services, user-replaceable spare parts beyond modular switches and keycaps, or design-for-repair documentation; support content emphasizes warranty replacement and returns rather than repairability.Outside of a single keycap donation initiative, the brand does not publish broader sustainability reports or clear commitments on materials, recyclability, or e-waste reduction, so environmental sustainability appears secondary to performance and style.
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Track Record / Reputation
Independent history of reliability and consumer trust.
Ideal: Decades of consistent positive reputation from reviews, watchdogs, and experts.
Confidence —
MEDIUM
16 sources
57.0%
(W 40%)
PRO
Glorious mice and keyboards are widely reviewed by major tech outlets, which often praise performance, customization, and value; for example GMMK Pro is described as an entry-level custom kit with a great metal case, and GMMK 3 is positioned as a highly configurable mainstream custom board.The brand helped popularize hotswap modular mechanical keyboards and lightweight gaming mice, with the original GMMK and Model O series frequently cited as influential products that brought enthusiast features to a wider audience.Newer products like the Model O3 Wireless receive generally positive coverage for innovative features such as the InfinitePlay swappable battery system, competitive weight, and strong sensor performance, indicating continued relevance in current comparison testing.Trustpilot profiles for gloriousgaming.com and the older pcgamingrace.com domain show overall ratings in the mid-4-out-of-5 range, with many recent reviewers highlighting helpful customer service, quick responses, and successful warranty replacements or troubleshooting.Official warranty resources document clear RMA procedures, extended warranties for registered products, and support for customers who bought through authorized retailers, showing that the company has an established process for honoring warranty claims.
CON
Multiple user reports on forums such as Hypixel and the official Glorious forum describe double-clicking and premature switch wear on some Model O and Model O2 mice, sometimes within a year of purchase, pointing to durability issues with certain mouse generations.Expert reviews of some keyboards, including the GMMK 3, note only satisfactory build quality with key wobble and minor fit-and-finish issues, as well as inconsistent latency and software that lags behind competitors, suggesting execution does not always meet enthusiast expectations.A GamesRadar review of the budget GMBK 75% keyboard criticizes the use of membrane switches and mentions mixed typing and gaming performance plus software issues, indicating uneven quality across the product range.Some Trustpilot reviews and forum posts complain about strict or frustrating RMA policies and quality control problems such as defects out of the box or missing parts, even if these are a minority relative to positive feedback.The company originally used the Glorious PC Gaming Race name referencing a PC gaming master race meme with racist connotations; coverage from PC Gamer and PCWorld criticized this branding, and although the firm rebranded to Glorious in 2022, the earlier association may still affect trust for some consumers.
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Corporate Stability
Financial and organizational stability of the brand or company.
Ideal: Established, stable company with low risk of discontinuing support.
Confidence —
HIGH
13 sources
70.0%
(W 20%)
PRO
Glorious LLC traces its origins to 2014 and is headquartered in Austin, Texas, giving it roughly a decade of continuous operation in the gaming peripherals market.Company profile services describe Glorious as a private firm with multimillion-dollar annual revenue and a staff size in at least the mid-double digits, indicating a small but established business rather than a very small side project.The brand maintains an extensive catalog of mice, keyboards, keycaps, switches, and accessories on its own site and through large retailers such as Amazon and Newegg, with ongoing releases including GMMK 3, GMBK 75%, and the Model O3 and D3 wireless mice through 2024 and 2025, which signals active investment in new product development.Glorious operates a direct-to-consumer e-commerce store with extended warranty registration, extended return windows, price matching, financing options, and an active community ecosystem including forums and Discord, consistent with an organization planning for ongoing support rather than short-term sales.Employee testimonials on the about page mention multi-year tenures and internal growth, suggesting some continuity in staffing and culture.
CON
As a privately held company, Glorious does not publish detailed financial statements, so external assessments of revenue and profitability rely on third-party estimates with limited transparency into long-term resilience.Estimated revenue and employee counts place Glorious well below large diversified competitors like Logitech or Razer, and the company is heavily concentrated in the gaming peripherals segment, making it more exposed to shifts in that niche market.Past branding tied to the PC gaming master race meme required a rebrand in 2022; while completed, it highlights earlier strategic missteps and some brand risk management challenges.
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Coverage
Scope of what failures the warranty covers.
Ideal: Full coverage of defects and workmanship, including all major components.
Confidence —
HIGH
2 sources
70.0%
(W 20%)
PRO
Glorious’ Warranty Program states that all electronic products (excluding the GMMK 1) purchased from its site or authorized retailers carry a manufacturer warranty covering product defects caused by manufacturing, including issues like non-functioning keys, defective buttons, RGB problems, cable issues, and some cosmetic defects out of the box.Returns & Warranty guidance explains that in-warranty defective products are replaced free of charge or compensated with store credit, and that Glorious will honor warranty claims even for eligible products bought through authorized retailers if the retailer cannot help.
CON
Warranty coverage is limited to manufacturing defects and damage during shipping; documents explicitly exclude regular wear and tear, damage from abuse, improper use, and water damage, which means long-term key wear, case scuffs, or user-caused issues are not covered.Coverage applies only to products bought through Glorious or authorized resellers and depends on being within a fixed time window, so there is no lifetime or accidental-damage coverage and little protection once the standard term expires.
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Duration
Length of warranty term.
Ideal: ≥10 years (lifetime where feasible).
Confidence —
HIGH
3 sources
30.0%
(W 30%)
DATA
2 years standard for electronic products, extendable to 3 years when the device is registered within 365 days of purchase.
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Ease
How simple it is to file and process a warranty claim.
Ideal: Clear online or phone process requiring minimal effort or paperwork.
Confidence —
HIGH
3 sources
65.0%
(W 10%)
PRO
Customers initiate warranty support through an online self-service portal or support page, submitting a ticket with proof of purchase and serial number; Glorious outlines this process clearly in its Warranty FAQ and Returns & Warranty articles.For defective products bought through gloriousgaming.com, the company offers free replacements or store credit and provides prepaid return shipping labels when necessary, reducing friction once a claim is approved.
CON
Warranty claims require valid proof of purchase and, for retailer purchases, customers are asked to contact the retailer first before Glorious will step in, which can add extra steps compared with direct one-stop manufacturer handling.There is no phone support; assistance is limited to online forms and email, and claimants may be asked to provide photos or videos and ship the product back, which adds effort compared with brands that handle simple issues without returns.
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Cost
Direct costs to the customer for warranty service.
Ideal: No cost to the customer, including free shipping and parts.
Confidence —
MEDIUM
1 sources
70.0%
(W 10%)
DATA
Warranty replacements for defective products purchased from Glorious are free, including return shipping when required; customers pay their own shipping for voluntary 45-day returns and may incur costs when sending items in from some regions.
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Exclusions
Limitations or carve-outs in warranty terms.
Ideal: Few or no exclusions; coverage applies to all core components.
Confidence —
HIGH
2 sources
60.0%
(W 10%)
PRO
Warranty documents specify that defects caused by manufacturing are covered for electronic products and that discontinued items may be replaced with similar models or store credit, so core functional failures are explicitly included.Glorious indicates it will honor warranty for purchases from authorized retailers if those retailers cannot help, which broadens eligibility beyond its own web store.
CON
Terms explicitly exclude regular wear and tear, breakage from abuse or improper use, water damage, and cosmetic packaging damage, meaning long-term finish wear or accidental spills are not covered.Products bought from unauthorized resellers, auction sites, or refurbished and open-box offers are excluded from standard warranty terms, limiting coverage for secondary-market buyers.
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Transparency
Clarity and accessibility of warranty wording.
Ideal: Plain-language warranty document published openly online.
Confidence —
HIGH
4 sources
85.0%
(W 10%)
PRO
Glorious publishes a dedicated Warranty Program article, a detailed Returns, Exchanges, and Warranty Options page, and a Warranty FAQ that explain coverage, terms, and examples in relatively plain language.The company also provides separate guides for product registration and links to authorized resellers, making it easy for customers to see how long coverage lasts and what documentation they need.
CON
Warranty terms are split across multiple pages and regional variants, so customers may need to consult several documents to get a full picture of coverage, extensions, and limitations.
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Transferability
Whether warranty transfers to subsequent owners.
Ideal: Warranty fully transferable between owners with no loss of coverage.
Confidence —
MEDIUM
3 sources
15.0%
(W 10%)
DATA
Effectively non-transferable; warranty claims require valid proof of purchase tied to the original order from Glorious or an authorized retailer, and documentation focuses on assisting the original purchaser rather than secondary owners.
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Switch Lifespan
Rated durability of the keyboard’s switches based on tested actuation cycles.
Ideal: ≥80M actuations per switch with consistent factory lubrication and tight QC.
Confidence —
LOW
0 sources
0.0%
(W 30%)
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Case Material Rigidity
Structural stiffness of the keyboard housing under torsion or flex.
Ideal: Aluminum or steel construction with minimal flex under hand pressure.
Confidence —
HIGH
5 sources
90.0%
(W 25%)
PRO
The GMMK PRO uses a CNC-machined anodized aluminum body weighing around 3.3–3.9 lb, and official specs describe it as a solid metal frame with gasket mount construction, which inherently resists flex.Independent reviews from RTINGS and Tom’s Guide praise the keyboard’s all-aluminum chassis and describe build quality as excellent, noting that the board feels very sturdy on the desk with no noticeable flex under normal use.
CON
The heavy metal case can make the board less portable and more susceptible to dents if dropped compared with lighter plastic cases, although this does not affect rigidity in normal use.
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PCB Durability
Quality of the printed circuit board, including thickness and solder robustness.
Ideal: ≥1.6 mm PCB with clean, reinforced solder joints and reliable ESD protection.
Confidence —
MEDIUM
3 sources
65.0%
(W 20%)
PRO
Product documentation describes a 5-pin hot-swappable PCB with south-facing sockets and EVA foam between plate and PCB, which helps protect components from debris and distributes stress from key presses.Glorious provides official guides on avoiding damage when installing switches into hotswap sockets, indicating attention to protecting the PCB from bent pins and user-installation mistakes.
CON
Neither Glorious nor reviewers publish PCB thickness, solder joint details, or specific ESD protection specs, so long-term electrical robustness beyond normal use cannot be fully assessed.As with any hotswap design, repeated switch changes or improper insertion can damage sockets or pads, and Glorious’ own guidance warns about this risk.
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Stabilizer Quality
Performance and durability of stabilizers for large keys like spacebar and enter.
Ideal: Factory-lubed or screw-in stabilizers with minimal rattle over long-term use.
Confidence —
HIGH
4 sources
60.0%
(W 15%)
PRO
The GMMK PRO ships with Glorious GOAT screw-in stabilizers, a premium style that mounts securely to the PCB and is factory-lubed, which is generally preferred for long-term stability compared with clip-in designs.Official build and optimization guides show that stabilizers can be removed, cleaned, relubed, or replaced, supporting long-term serviceability if rattle develops over time.
CON
Glorious acknowledges that some batches left the factory with over-lubed stabilizers causing mushy or inconsistent feel and provides a guide to correct this, indicating quality-control variability.Tom’s Hardware’s review of the GMMK PRO barebones kit criticizes the stock stabilizers as "awful" due to noise and feel, suggesting that many users will want to modify or replace them for best performance.
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Keycap Material
Material and manufacturing method affecting wear resistance and legends.
Ideal: Thick PBT keycaps with dye-sub or double-shot legends that resist shine.
Confidence —
MEDIUM
3 sources
75.0%
(W 10%)
PRO
The prebuilt GMMK PRO configuration on Amazon is described as including white PBT keycaps, and Glorious’ matching GPBT keycap sets for the board use thick PBT plastic with dye-sublimated legends, which are more resistant to shine and legend wear than typical ABS caps.Independent reviews that tested GMMK PRO builds with GPBT keycaps note that the PBT caps feel solid and grippy, supporting long-term legend clarity and surface durability.
CON
Glorious does not clearly state the exact thickness or manufacturing method of the specific white PBT keycaps bundled with this prebuilt configuration, so it is unclear if they match the thickness and legend quality of standalone GPBT sets.As with any lighter-colored PBT set, surface discoloration from dirt or oils is still possible over time if the caps are not cleaned regularly.
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Hot-Swap Support
Ability to replace switches without soldering.
Ideal: Full hot-swap support with durable sockets rated for ≥100 cycles.
Confidence —
HIGH
3 sources
90.0%
(W 30%)
DATA
Full-board 5-pin hot-swap support across all keys; the PCB uses south-facing hotswap sockets compatible with most MX-style 3- and 5-pin switches so switches can be replaced without soldering.
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Component Modularity
Extent to which internal parts like PCB, plate, and daughterboards can be individually replaced.
Ideal: Modular components with standard connectors and easy disassembly.
Confidence —
HIGH
4 sources
85.0%
(W 25%)
PRO
Glorious’ product overview and build guide show that the top frame, switch plate (aluminum, brass, or polycarbonate), rotary knob, keycaps, and switches are all separate modules that can be swapped independently, giving fine-grained replaceability.There is a separate USB-C daughterboard and cable assembly sold as a replacement part, so a damaged port can be repaired without replacing the entire PCB or case.
CON
Although most major components are modular, replacements for the main PCB itself are not widely advertised as spare parts, so catastrophic PCB failures may still require replacing the whole board or going through warranty.Modular upgrades generally require full disassembly of the keyboard, which is straightforward but time-consuming compared with designs that expose some modules more directly.
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Fastener Accessibility
How easily the keyboard can be opened using common tools.
Ideal: Standard screws (no glue or hidden clips) accessible with basic drivers.
Confidence —
HIGH
2 sources
85.0%
(W 20%)
PRO
Official build and customization guides for the GMMK PRO show the case held together with standard Phillips screws for both the top frame and the switch plate, with no glued seams or hidden plastic clips.Glorious publishes step-by-step instructions with diagrams for disassembling the board to change plates, knobs, and other components, so owners can open the keyboard using only basic screwdrivers.
CON
Accessing internals requires removing a significant number of screws and fully separating the case halves, so it is not as quick as some designs that use fewer fasteners or tool-less mechanisms.
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Firmware Openness
Availability of open-source or community-supported firmware.
Ideal: QMK/VIA support with publicly maintained source files.
Confidence —
HIGH
3 sources
95.0%
(W 15%)
PRO
Glorious provides an official guide for configuring the GMMK PRO using open-source QMK firmware, and the board is compatible with VIA for graphical keymap editing, matching the ideal of community-driven firmware support.Multiple reviews highlight that the keyboard can be flashed with QMK and configured via VIA in addition to Glorious’ own Core software, giving users long-term flexibility even if proprietary software support changes.
CON
Using QMK or VIA requires some technical understanding and flashing steps, which may be intimidating to less technical users compared with purely plug-and-play proprietary software.
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Spare Parts Availability
Availability of brand-supplied or third-party replacement components.
Ideal: Widely available replacement PCBs, plates, switches, stabilizers, and keycaps.
Confidence —
HIGH
4 sources
90.0%
(W 10%)
PRO
Glorious sells official replacement components for the GMMK PRO, including alternative plates (brass and polycarbonate), rotary knobs, USB-C PCB daughterboards, and GPBT keycap sets, making it easy to refresh or repair major wear parts.Because the board uses standard MX-style switches and a popular 75% layout, there is a broad third-party ecosystem of compatible switches, keycaps, and mod parts that can be used as replacements or upgrades.
CON
Replacement main PCBs are not prominently sold by Glorious, so repairs for severe PCB damage may still require a full replacement keyboard or a warranty claim rather than a simple part swap.
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Typing Feel
How the keyboard’s switch type, plate, and mounting method influence tactile experience.
Ideal: Consistent switch feel with even sound profile and minimal ping or hollowness.
Confidence —
HIGH
4 sources
70.0%
(W 25%)
PRO
The GMMK PRO uses a heavy gasket-mounted aluminum case with a metal plate and foam layers, and reviewers generally describe the typing feel as solid and premium, with a stable deck and consistent key travel.Tom’s Guide and other reviews note that once tuned, the board delivers a satisfying experience for both gaming and typing, and the hot-swap design allows users to choose switches that match their preferred feel.
CON
Several reviews criticize the out-of-box experience for a board at this price, citing stiff feel, stock stabilizers that hold back smoothness, and the need for mods such as re-lubing or changing switches to achieve the best typing quality.The aluminum case and mounting can lead to a somewhat firm, less bouncy feel compared with some softer gasket implementations, which may not appeal to users seeking a cushy typing experience.
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Layout Efficiency
How effectively the keyboard’s layout supports common workflows and ergonomic needs.
Ideal: Fully functional layout with essential keys, logical placement, and stable firmware layers.
Confidence —
HIGH
3 sources
85.0%
(W 20%)
PRO
The GMMK PRO uses an 82-key 75% layout with dedicated arrow keys, function row, and a pressable rotary encoder, which preserves most essentials of a tenkeyless board while saving desk space.QMK and VIA support allow users to program layers, macros, and media controls, so less frequently used keys can be remapped without sacrificing core typing and gaming functionality.
CON
There is no dedicated number pad, so users who rely heavily on numpad entry may find the layout less efficient than full-size alternatives.Some users may need to spend time configuring layers and keymaps to fully optimize the layout for their workflow, especially for advanced shortcuts or niche applications.
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Switch Type
Mechanical switch category defining tactile, linear, or clicky performance.
Ideal: User-chosen or easily replaceable switches with smooth travel and low wobble.
Confidence —
HIGH
3 sources
95.0%
(W 20%)
DATA
Factory configuration uses linear Glorious Fox switches, and the full 5-pin hot-swap PCB lets users install any compatible MX-style 3- or 5-pin switches (linear, tactile, or clicky) without soldering.
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Noise Profile
Overall loudness and resonance produced during typing.
Ideal: Low, consistent sound without rattle, metallic ping, or excessive resonance.
Confidence —
HIGH
4 sources
50.0%
(W 20%)
PRO
The heavy aluminum case, gasket mount, and internal foam help dampen some vibrations compared with hollow plastic keyboards, giving the GMMK PRO a deeper sound than many budget gaming boards once tuned.Because the board is hot-swappable and supports mods like foam changes and stabilizer tuning, users can significantly refine the sound profile over time.
CON
Tom’s Guide and Tom’s Hardware both describe frustrations with the stock typing noise, noting metallic ping and noisy or mushy stabilizers that detract from the overall sound profile out of the box.RTINGS’ review reports only average typing noise levels and highlights stabilizer rattle, suggesting that users sensitive to noise will likely need to mod the board to reach a quiet, consistent sound.
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Stabilizer Performance
Smoothness and noise behavior of large keys during typing.
Ideal: Tight, quiet stabilizers with no ticking or binding across the board.
Confidence —
HIGH
4 sources
45.0%
(W 15%)
PRO
The board ships with screw-in GOAT stabilizers that, when properly tuned, can deliver solid performance, and Glorious provides official guides on optimizing and relubing them for better sound and feel.Because the stabilizers are screw-in and removable, users can replace them with higher-end aftermarket sets if the stock performance is unsatisfactory.
CON
Out of the box, many reviewers report disappointing stabilizer performance, with Tom’s Hardware calling them "awful" due to noise and feel, and Tom’s Guide noting that the typing noise is a major weakness for the board.Glorious’ own stabilizer optimization article acknowledges that some units shipped with over-lubed stabilizers that feel mushy and lack responsiveness, indicating inconsistent factory tuning and a need for user intervention on a significant number of boards.
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