Mission & Values
Whether the brand explicitly commits to durability, repairability, and sustainability.
Ideal: Brand mission and actions clearly prioritize long-lasting, repairable products.
Confidence —
HIGH
5 sources
65.0%
(W 40%)
PRO
NuPhy’s about page states that its mission is to transform everyday experiences with effortless, intuitive design while relentlessly exploring cutting-edge technology, signaling a focus on thoughtful product experience rather than purely price-driven designs.The same mission statement says the company takes its environmental responsibility seriously, uses sustainable materials, and strives to reduce its footprint, indicating a brand-level commitment to sustainability.Design journals like the Gem80 development story describe a harsh internal selection process where many projects are discarded and released products must add new value, avoid major shortcomings, and be best-in-pipeline, suggesting a quality- and performance-focused product philosophy.Engineering details for the Gem80 highlight on-board over-voltage protection, low-dropout regulators, and ESD circuits designed to protect electronics and extend battery life, which indirectly supports longer product lifespan.NuPhy’s explanation of its Field75 HE model emphasizes that Hall effect keyboards are more durable and responsive compared to regular keyboards, showing an interest in durability-improving switch technology.
CON
The official mission statement emphasizes innovation, minimalist design, and excitement but does not explicitly state long-lasting or repairable products as core brand values.Public-facing materials do not describe a design-for-repair strategy, such as modular construction, standardized spare parts, or long-term parts availability across the product line.Sustainability is mentioned in broad terms without published goals, metrics, or detailed reporting on materials, packaging, or lifecycle impacts.Policies and help pages focus on shipping, returns, and software support rather than on extended warranties, refurbishment, or other concrete programs that directly prioritize longevity.
|
Track Record / Reputation
Independent history of reliability and consumer trust.
Ideal: Decades of consistent positive reputation from reviews, watchdogs, and experts.
Confidence —
HIGH
7 sources
55.0%
(W 40%)
PRO
Independent testing from RTINGS rates recent NuPhy boards like the Air75 V3 and Field75 HE highly across use cases and repeatedly describes their build quality as excellent, with comfortable typing and very strong performance metrics.The Field75 HE review specifically calls it an amazing gaming keyboard with excellent build quality, exceptionally low latency, and performance that slightly outperforms comparable models from major brands, suggesting NuPhy can compete at the high end of the market.NuPhy’s own storefront shows high average customer ratings on core models, such as the Air75 V2 and Air60 V2, each with hundreds of reviews and scores in roughly the mid-4-out-of-5 range, indicating many satisfied owners.Knoji aggregates 61 NuPhy ratings into an overall score of about 4.1 out of 5 and ranks the brand roughly 5th out of 194 computer keyboard brands, noting its strong feature set and popularity.Third-party overviews and resellers, including enthusiast sites and specialty retailers, describe NuPhy as an up-and-coming or industry-leading mechanical keyboard brand known for stylish low-profile designs and a good typing experience.
CON
Trustpilot’s page for nuphy.com is dominated by 1-star reviews, with a majority of ratings at the lowest level and many recent complaints about slow or unresponsive customer service, long shipping times, and difficulties resolving issues.Multiple Trustpilot reviewers report quality or reliability issues, such as keys or boards failing within about a year of purchase, and describe lengthy or unhelpful troubleshooting processes when seeking warranty replacements or refunds.Knoji’s sub-scores show relatively weak ratings for NuPhy’s shipping and returns policies compared to peers, suggesting customer frustration with logistics and after-sales handling even as overall brand scores remain decent.As a relatively young brand without decades of field history, NuPhy lacks long-term reliability data and institutional track record compared with legacy keyboard manufacturers.
|
Corporate Stability
Financial and organizational stability of the brand or company.
Ideal: Established, stable company with low risk of discontinuing support.
Confidence —
MEDIUM
12 sources
60.0%
(W 20%)
PRO
Independent write-ups describe NuPhy as a Chinese mechanical keyboard brand launched in the late 2010s or early 2020s that has quickly become popular for stylish low-profile and Hall effect keyboards, indicating rapid but sustained growth.NuPhy’s own site positions it as an industry-leading designer and producer of wireless mechanical keyboards with a broad current catalog spanning low-profile, HE, and QMK/VIA boards plus keycaps and accessories, which suggests ongoing investment rather than a one-off product.RTINGS reviews and price links, along with reseller listings, show NuPhy products being sold through major international channels such as Amazon and electronics retailers, implying a certain level of operational scale and distribution infrastructure.Brand journals like the Nos75 and Gem80 development stories, along with recent launches such as Halo V2 IO highlighted on NuPhy’s official link hub, demonstrate continued R&D and new releases through at least 2024–2025.NuPhy promotes an active community presence, including a Discord server with tens of thousands of members linked from its official Linktree, which suggests an engaged user base and indicates the brand is currently active and interacting with customers.
CON
Sources characterize NuPhy as a relatively new brand founded around 2017–2020, so it lacks the multi-decade operating history associated with very low long-term stability risk.As a privately held specialty brand, NuPhy does not publish financial statements or detailed corporate information, making it difficult to independently assess profitability, capitalization, or long-term backing.The concentration of serious customer-service complaints on Trustpilot raises questions about the maturity of NuPhy’s support and logistics operations, which can be a risk factor for reliable long-term after-sales support if not addressed.NuPhy’s shipping policy relies heavily on cross-border carriers and places responsibility for customs, remote-area surcharges, and some return shipping costs on customers, indicating a lean, cost-sensitive logistics setup rather than large, redundant global infrastructure.
|
Coverage
Scope of what failures the warranty covers.
Ideal: Full coverage of defects and workmanship, including all major components.
Confidence —
HIGH
1 sources
45.0%
(W 20%)
PRO
NuPhy provides a one-year limited warranty covering defects in materials and workmanship for NuPhy-branded keyboards, keycaps, accessories, and other hardware when used normally according to the user manual.If a valid claim is accepted within the warranty period, NuPhy may repair the product, replace it with a functionally equivalent device, or exchange it for a refund of the purchase price.
CON
Coverage duration is relatively short at one year compared with many competitors that offer multi-year keyboard warranties.The warranty is limited to defects and excludes software issues and many common damage scenarios, such as cosmetic damage, wear and tear, misuse, liquid damage, and operation outside published guidelines.
|
Duration
Length of warranty term.
Ideal: ≥10 years (lifetime where feasible).
Confidence —
HIGH
2 sources
10.0%
(W 30%)
|
Ease
How simple it is to file and process a warranty claim.
Ideal: Clear online or phone process requiring minimal effort or paperwork.
Confidence —
HIGH
1 sources
60.0%
(W 10%)
PRO
Warranty service can be initiated by contacting NuPhy after reviewing online help resources, and NuPhy may provide prepaid waybills and packaging for eligible mail-in warranty service.Mail-in warranty service includes shipping of the product to and from an authorized service center or warehouse when NuPhy’s instructions are followed.
CON
Customers must furnish proof of purchase, answer diagnostic questions, and follow NuPhy’s procedures before receiving warranty service, which can add friction to the claim process.Warranty service may be restricted to the country where NuPhy or its authorized distributors originally sold the device, limiting support options for buyers who move or import units.
|
Cost
Direct costs to the customer for warranty service.
Ideal: No cost to the customer, including free shipping and parts.
Confidence —
HIGH
1 sources
80.0%
(W 10%)
DATA
No fee for in-warranty repair or replacement; NuPhy covers shipping both ways for eligible mail-in warranty service when instructions are followed.
|
Exclusions
Limitations or carve-outs in warranty terms.
Ideal: Few or no exclusions; coverage applies to all core components.
Confidence —
HIGH
1 sources
40.0%
(W 10%)
PRO
Defects in materials and workmanship under normal use are covered for one year from the date of original retail purchase.
CON
The warranty excludes consumables and cosmetic damage, damage from accidents, misuse, liquids, or use with other products, as well as damage from unauthorized service or modifications.Normal wear and tear, aging-related defects, and devices with removed or defaced serial numbers are not covered, reducing protection for long-term durability issues.
|
Transparency
Clarity and accessibility of warranty wording.
Ideal: Plain-language warranty document published openly online.
Confidence —
HIGH
1 sources
70.0%
(W 10%)
PRO
NuPhy publishes a dedicated Product Warranty page with the full one-year limited warranty terms accessible online in English.The document clearly outlines what is covered, what is excluded, service options, and customer responsibilities, using standard limited-warranty language familiar from consumer electronics.
CON
Warranty wording is relatively legalistic and long, which may be harder for some customers to interpret compared with simplified, plain-language summaries.The warranty page is generic and does not provide product-specific examples or simple visual summaries of coverage and exclusions for the Air75 V3.
|
Transferability
Whether warranty transfers to subsequent owners.
Ideal: Warranty fully transferable between owners with no loss of coverage.
Confidence —
LOW
1 sources
0.0%
(W 10%)
|
Switch Lifespan
Rated durability of the keyboard’s switches based on tested actuation cycles.
Ideal: ≥80M actuations per switch with consistent factory lubrication and tight QC.
Confidence —
MEDIUM
4 sources
50.0%
(W 30%)
DATA
Approximately 50 million actuations per switch (typical rating for Gateron low-profile mechanical switches).
|
Case Material Rigidity
Structural stiffness of the keyboard housing under torsion or flex.
Ideal: Aluminum or steel construction with minimal flex under hand pressure.
Confidence —
HIGH
2 sources
80.0%
(W 25%)
PRO
Periview’s review describes the Air75 V3 as having a CNC-machined aluminum top case with an ABS bottom shell and a steel back plate, and praises its build quality as solid and well-crafted.RTINGS notes that the keyboard’s build quality is excellent and that the low-profile design with gasket mount provides a comfortable, slightly bouncy yet solid typing experience.
CON
The bottom shell is ABS plastic rather than full metal, and Periview notes some flex only under firm shell pressure, indicating rigidity is strong but not tank-like.No official specification is provided for overall chassis torsional rigidity or drop resistance, so long-term structural durability under hard use remains somewhat inferred from reviews.
|
PCB Durability
Quality of the printed circuit board, including thickness and solder robustness.
Ideal: ≥1.6 mm PCB with clean, reinforced solder joints and reliable ESD protection.
Confidence —
MEDIUM
3 sources
55.0%
(W 20%)
PRO
RTINGS reports excellent build quality and very good hardware customizability, noting that the PCB uses Gateron Low Profile 3.0 (Gateron Nano) hot-swap sockets and supports NKRO and multiple keys per USB report.
CON
Neither NuPhy nor independent reviews provide explicit PCB specifications such as board thickness, number of layers, or details on ESD and over-voltage protection for the Air75 V3.The non-Cherry pinout and warning against opening the product make it harder for users to inspect solder joints or repair PCB-level faults themselves.
|
Stabilizer Quality
Performance and durability of stabilizers for large keys like spacebar and enter.
Ideal: Factory-lubed or screw-in stabilizers with minimal rattle over long-term use.
Confidence —
HIGH
2 sources
78.0%
(W 15%)
PRO
RTINGS notes that the Air75 V3 uses replaceable Cherry-style stabilizers that are plate-mounted, contributing to its strong hardware customizability.Periview reports that the stabilizers are pre-lubed and that even the spacebar is surprisingly muted with no noticeable frame rattle in normal use.
CON
The stabilizers are plate-mounted rather than screw-in, which can be somewhat less robust and more prone to long-term wear or movement than higher-end screw-in designs.
|
Keycap Material
Material and manufacturing method affecting wear resistance and legends.
Ideal: Thick PBT keycaps with dye-sub or double-shot legends that resist shine.
Confidence —
HIGH
2 sources
75.0%
(W 10%)
PRO
RTINGS states that the stock keycaps on the Air75 V3 are double-shot PBT, which are generally more resistant to shine than ABS and provide durable legends.Periview describes the keycaps as high-quality low-profile PBT caps that offer good grip and contribute to a refined typing feel.
CON
RTINGS notes that the stock keycaps do not have shine-through legends, making them harder to read in low light despite the RGB backlighting.Periview observes that, as with many keycap sets, some shine is likely to appear on the NSA keycaps over time, indicating that long-term aesthetics may still degrade with heavy use.
|
Hot-Swap Support
Ability to replace switches without soldering.
Ideal: Full hot-swap support with durable sockets rated for ≥100 cycles.
Confidence —
HIGH
1 sources
70.0%
(W 30%)
DATA
Full hot-swap support for all keys using Gateron Low Profile 3.0 (Nano) sockets; not compatible with standard MX-style low-profile switches or earlier Gateron 2.0 low-profile switches.
|
Component Modularity
Extent to which internal parts like PCB, plate, and daughterboards can be individually replaced.
Ideal: Modular components with standard connectors and easy disassembly.
Confidence —
HIGH
3 sources
35.0%
(W 25%)
PRO
The PCB uses hot-swap sockets for Gateron Low Profile 3.0 switches, allowing switches to be replaced individually without soldering.RTINGS confirms that the stabilizers are replaceable Cherry-style units, which can be swapped if they wear out or if users want different tuning.
CON
Periview explicitly notes that due to design choices, the Air75 V3 is not meant to be opened, limiting practical access to internal components like the PCB, plate, or daughterboards.NuPhy does not list replacement PCBs, plates, or cases for the Air75 V3 in its store, so major structural components are not modular in practice for end users.
|
Fastener Accessibility
How easily the keyboard can be opened using common tools.
Ideal: Standard screws (no glue or hidden clips) accessible with basic drivers.
Confidence —
HIGH
2 sources
25.0%
(W 20%)
PRO
Externally, the keyboard provides user-accessible features such as hot-swap switches and a removable rotary knob without requiring specialized tools.
CON
NuPhy’s warranty document warns users not to open the product and states that only NuPhy should perform service, implying that internal fasteners are not meant to be accessed by customers.Periview remarks that the Air75 V3 is not meant to be opened, and no official disassembly guides or screw locations are provided, suggesting the presence of hidden clips or complex construction.
|
Firmware Openness
Availability of open-source or community-supported firmware.
Ideal: QMK/VIA support with publicly maintained source files.
Confidence —
HIGH
3 sources
35.0%
(W 15%)
PRO
The Air75 V3 uses NuPhy IO 2.0 configuration software, which supports key remapping, macro programming, RGB control, profile storage, and polling-rate adjustments with onboard memory.Periview notes that the web-based NuPhy IO 2.0 tool is convenient and Mac-friendly, allowing firmware updates and customization without installing traditional desktop software.
CON
Neither NuPhy nor independent reviews indicate support for open-source firmware platforms like QMK or VIA, and customization is limited to NuPhy’s proprietary IO 2.0 ecosystem.RTINGS reports difficulties getting the downloadable NuPhy IO 2.0 client working on multiple systems, and the official manual is described as not very clear, which may hinder advanced users.
|
Spare Parts Availability
Availability of brand-supplied or third-party replacement components.
Ideal: Widely available replacement PCBs, plates, switches, stabilizers, and keycaps.
Confidence —
HIGH
4 sources
55.0%
(W 10%)
PRO
NuPhy sells a wide range of compatible Gateron low-profile 3.0 switch sets, keycap sets, and GhostBar spacebars through its official store, making it easy to replace common wear components like switches and caps.RTINGS highlights the use of standard Cherry-style stabilizers, which are widely available from third-party vendors if replacements or upgrades are desired.
CON
NuPhy does not list replacement PCBs, cases, or plates for the Air75 V3, limiting options for repairing serious internal failures or physical damage.The unique Gateron Low Profile 3.0 pinout means that switch replacements must come from the compatible low-profile 3.0 ecosystem rather than the broader MX market, narrowing third-party options.
|
Typing Feel
How the keyboard’s switch type, plate, and mounting method influence tactile experience.
Ideal: Consistent switch feel with even sound profile and minimal ping or hollowness.
Confidence —
HIGH
2 sources
85.0%
(W 25%)
PRO
RTINGS describes the Air75 V3 as very comfortable to type on for long periods, with excellent build quality, layers of internal sound-dampening, and a low-profile design that doesn’t require a wrist rest.Periview praises the gasket-mounted structure for adding a bit of flex and a softer, more muted typing sound than typical low-profile boards, with premium POM Gateron Low Profile 3.0 switches providing a rich, smooth feel.
CON
Periview notes that the non-exploded, compact 75% layout can feel a bit uncomfortable for some coding workflows, and the key profile takes some adjustment time for new users.
|
Layout Efficiency
How effectively the keyboard’s layout supports common workflows and ergonomic needs.
Ideal: Fully functional layout with essential keys, logical placement, and stable firmware layers.
Confidence —
HIGH
2 sources
72.0%
(W 20%)
PRO
The Air75 V3 uses a compact 75% layout that retains function row and arrow keys while saving desk space, and RTINGS finds it well-suited for office, gaming, and general use.RTINGS notes full compatibility with Windows, macOS, Linux, Android, iOS, and iPadOS, with OS-specific layers and media key support, helping the layout serve multiple workflows.
CON
Periview comments that the dense, non-exploded 75% layout may be less comfortable for programmers who prefer more separated clusters or dedicated navigation keys.The lack of dedicated media keys and numpad, as highlighted in RTINGS’ use-case commentary, can limit efficiency for users who rely heavily on those controls.
|
Switch Type
Mechanical switch category defining tactile, linear, or clicky performance.
Ideal: User-chosen or easily replaceable switches with smooth travel and low wobble.
Confidence —
HIGH
3 sources
90.0%
(W 20%)
DATA
Gateron Low Profile 3.0 (Nano) mechanical switches in Red linear, Brown tactile, or Blush silent linear variants; all hot-swappable.
|
Noise Profile
Overall loudness and resonance produced during typing.
Ideal: Low, consistent sound without rattle, metallic ping, or excessive resonance.
Confidence —
HIGH
2 sources
86.0%
(W 20%)
PRO
RTINGS reports that the Air75 V3 is very quiet to type on, especially with the Blush Nano silent switches and internal sound-dampening layers, making it suitable for office and shared spaces.Periview notes that the gasket-mount structure and pre-lubed stabilizers result in a soft, muted sound with a deeper tone than most low-profile boards, and that the spacebar is surprisingly muted with no obvious frame rattle.
CON
With the non-silent Red or Brown switches, noise levels will be higher than with the Blush silent variant, so users seeking the very lowest possible noise may need to choose their switch option carefully.
|
Stabilizer Performance
Smoothness and noise behavior of large keys during typing.
Ideal: Tight, quiet stabilizers with no ticking or binding across the board.
Confidence —
HIGH
2 sources
80.0%
(W 15%)
PRO
RTINGS confirms that the Air75 V3 uses Cherry-style plate-mounted stabilizers and notes the keyboard is very quiet overall, implying good stabilizer tuning on large keys.Periview highlights that the stabilizers are pre-lubed and that the spacebar in particular is well-controlled and muted, with no noticeable rattle during normal typing.
CON
Because the stabilizers are plate-mounted rather than screw-in, they may not be as easy to fine-tune or as inherently stable over many years as high-end screw-in stabilizers in enthusiast boards.
|
